Frequently Asked Questions
General Questions
What does Veloura sell?
Veloura offers a curated selection of women’s handbags, tote bags, and everyday bags designed for style, versatility, and practicality.
Where is Veloura based?
Veloura is based in Brooklyn, New York, United States.
How can I contact Veloura?
You can contact our customer service team by email at support@veloura.store or by phone at +1 438 798-5665.
Our team is happy to assist with questions about products, orders, shipping, returns, and other inquiries.
Orders
How can I place an order?
Simply select the product you would like to purchase, choose any available options, add it to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information.
Will I receive an order confirmation?
Yes. After successfully placing your order, you will receive an order confirmation by email containing your order details.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@veloura.store.
We will do our best to accommodate your request, but changes or cancellations may not be possible once an order has been processed or shipped.
Shipping
Where do you ship?
Shipping destinations and available shipping methods are displayed during checkout.
How long does delivery take?
Estimated delivery times depend on your destination and the shipping method selected at checkout.
Can I track my order?
If tracking is available for your shipment, tracking information will be provided once your order has been dispatched.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact us at support@veloura.store with your order number so we can assist you.
Returns & Refunds
Can I return my order?
Eligible products can be returned according to our Return & Refund Policy.
Please review the policy for information about return conditions, timeframes, and the return process.
What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support@veloura.store.
Include your order number and photos of the item when appropriate so our team can review the issue.
How long does it take to receive a refund?
Once an eligible return has been approved and processed, the refund will be issued to the original payment method. The time it takes for the refund to appear may depend on your payment provider.
Products
How do I choose the right bag?
We recommend checking the product description for dimensions, materials, features, and other specifications before placing your order.
If you need help choosing a product, contact our customer service team and we’ll be happy to assist.
Are product colors accurate?
We make every effort to display product colors as accurately as possible. However, colors may appear slightly different depending on your device and screen settings.
Payments
What payment methods do you accept?
Available payment methods are displayed securely during checkout and may vary depending on your location.
Is my payment information secure?
Payments are processed through secure payment systems. Veloura does not intentionally store your complete payment card details on our website.
Customer Support
How can I contact customer service?
Email: support@veloura.store
Phone: +1 438 798-5665
Mailing Address:
Veloura
743 41st St
Brooklyn, New York 11220
United States
We’re here to help with questions about our products, orders, shipping, returns, or other inquiries.