Refund policy

Last updated: August 30, 2026

At Veloura, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return under the conditions outlined below.

1. Return Period

You have 30 days from the delivery of the last item in your order to request a return.

The return period may be extended to account for weekends and holidays in accordance with our return rules.

After the 30-day return period has expired, we generally cannot accept your return request.

2. Return Conditions

To be eligible for a return, the item must:

  • Be in its original condition.

  • Be unused and unworn.

  • Be clean and undamaged.

  • Include original tags and accessories, where applicable.

  • Be securely packaged to prevent damage during return shipping.

We reserve the right to refuse a return if the item shows signs of use, damage, or modification unrelated to a manufacturing defect.

3. Free Returns

Veloura provides free return shipping for eligible returns.

Once your return request has been approved, we will provide you with the necessary return instructions.

Please do not send an item to an address other than the return address provided by our customer service team.

4. How to Request a Return

To request a return, contact us at:

Email: support@veloura.store
Phone: +1 438 798-5665

Please provide:

  • Your order number

  • The name used when placing the order

  • The item(s) you wish to return

  • The reason for the return

  • Photos of the product, if requested

Our customer service team will provide you with the next steps.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@veloura.store.

We may request photos or additional information to assess the issue and determine the appropriate solution.

7. Exchanges

If you would like to exchange an item, please contact our customer service team before returning it. Depending on the circumstances and product availability, we will provide you with the appropriate instructions.

8. Restocking Fees

No restocking fee will be charged.

9. Contact Information

Veloura
743 41st St
Brooklyn, New York 11220
United States

Email: support@veloura.store
Phone: +1 438 798-5665

Need Help?

If you have any questions about returns or refunds, please contact our customer service team.

Email: support@veloura.store
Phone: +1 438 798-5665